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Filtersafe Support

With over 3000 water filtration systems supplied, Filtersafe provides you end-to-end service & support: From installation, documentation, maintenance, troubleshooting, field services, user training and upgrades.

OUR GLOBAL NETWORK OF SKILLED SERVICE ENGINEERS PROVIDES USERS WITH HELP AND ADVICE ON PRODUCTS AND SYSTEMS FROM FILTERSAFE WHICH ENSURES PRODUCT QUALITY AND SUSTAINED PERFORMANCE.

Technical Support & Consulting

As the primary point-of-contact for post sale inquiries, the FS Support Division provides a complete package of technical support & consulting services:

  • Ad-hock recommendations for retrofit and new installations
  • Recommendations of system operation
  • Installation, Operation & Maintenance instructions
  • Troubleshooting and product support
  • Upgrade suggestions

Spare Parts

FS Support Division will work with you to correctly define the necessary spare parts upon request and maintenance needs:

  • Recommendations for “on-site” safety kits
  • Malfunctioning parts replacement
  • Preventive scheduled maintenance kits
  • Parts and devices upgrades

Field Services

Our global network of skilled service engineers are available to assist you with servicing and operating of your system:

  • Installations
  • Commissioning
  • Maintenance services
  • Warranty claim repair 

Training

Filtersafe offers training that focuses on the nuts and bolts, on educating your team on the features and benefits of products to boost your sales and drive company growth. Our training includes the following:

  • Customized Course Development
  • Classroom environment + Hands-on experience in our Assembly Hall
  • Industry and Customer Knowledge: Understand what your customers are looking for
  • Certification upon completing course

Contact our Support Division for more Information

Mr. Roi Chen

FS Support – Division Manager

Phone: +972 4 9873620
Email: support@filtersafe.net

Mr. Nelson Foo

FS Support – Asia Pacific Region

Phone: +852 6137 4739
Email: support@filtersafe.net