To Our Valued Customers and Partners,
During this time of unprecedented uncertainty, all of us here at Filtersafe are concerned about the safety and well-being of our families, colleagues, customers, partners, as well as the entire Filtersafe global family.
Our hearts are with those who have been affected personally by the outbreak of Coronavirus (COVID-19) as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread.
In today’s challenging environment, we want to provide you more information as to how we are continuing to operate at all premises and doing our best to ensure our customers are served.
- Our customers & employees are our top priority.
- We are still taking orders and providing supply: our head office and our Hong Kong operations are continuing business.
- We are still providing support as always.
Filtersafe is fully committed to ensuring the health, safety, and well-being of our employees. This is our top priority to maintain the business continuity needed to provide the support and service you rely on.
Filtersafe management has put the following measures in place to ensure the continuation of our working operations while safeguarding the health of our employees and minimizing the impact on the delivery of services to you:
Company Assurance for Customers
- Working Remotely: For the majority of teams, work can be conducted through remote connections, which enables teams to work off-site for most tasks. Engineers around the globe are working separately and remotely where possible to mitigate the risk of an entire team becoming infected. Employees who must be on-site are applying social distancing and hygiene protocols based on guidance from health authorities and our Global Pandemic Task Force.
- Safety On-Site: Where on-site work is required, staff who are on-site to accomplish specific tasks are spending only the minimum time required in locations. Additionally, teams have implemented rotating schedules to reduce the number of people in a single location and to separate individuals in common teams as much as possible. Filtersafe has also provided gloves and masks for the protection of on-site workers.
- Initiating split-team options and select staff segregation for business-critical roles/functions.
- Cancellation or postponement of physical events until further notice, and evaluating which events will be delivered as a virtual experience.
- Restricting all employee travel.
Company Guidance to Employees
- Filtersafe has established a Global Pandemic Taskforce, working in tandem with local crisis teams and health authorities, to coordinate all efforts around the COVID-19 situation and provide guidance to Filtersafe staff.
- Initiating split-team options and select staff segregation for business-critical roles/functions.
- Cancellation or postponement of physical events until further notice, and evaluating which events will be delivered as a virtual experience.
- Restricting all employee travel.
With these measures in place, it is our intention that production will be maintained throughout this epidemic to minimize the impact on our customers whilst maintaining the safety of our employees. Thank you for your continued support and we wish good health and safety to all our business partners, their employees, and families.